Important Information | HH Serenity Salt Cave

Scheduling Policy

Payments, Deposits & Refunds
Specific deposit amount for this category will be provided below.

Session Deposits: All sessions / appointments require a deposit to secure your seat(s) / chair(s) for appointment(s).

Non Refundable Deposits: All remitted deposits are non-refundable. There will be no exceptions to this policy unless in the event your appointment is canceled by Hocking Hills Serenity Salt Cave. In the event you schedule an appointment with us, and are unable to attend your appointment for any reason, your deposit will not be refunded.

Refunds: All deposits are non-refundable. However, if you have pre-paid for your appointment in full and are unable to attend, you will be refunded all remitted payment(s) with the exception of the deposit amount/amounts (per person/seat/appointment). NOTE: In the event you remit your payment in full, but do not show up for your appointment (no call no show), you will not receive a refund of any kind. Please reference the "Cancellation Process" section below for additional information.

Scheduling, Rescheduling & Cancellations
Specific deposit amount for this category will be provided below.

Self Scheduling: All appointments scheduled by the guest (you) are completed electronically online. *Please Note: all persons in your party must complete the guest intake paperwork - see additional detail under the "Arrival & Paperwork" section below.

Arrival & Paperwork: All guests are required to arrive to their appointment at least 15-20 minutes prior to their scheduled appointment time for check-in. During this time, all guests (excluding the guest who initially completed his/her paperwork online in most cases) are/will be required to complete the guest intake paperwork. In addition to guest paperwork, during your check-in process we will collect any outstanding balances (if applicable) prior to the beginning of your session/appointment.

Rescheduling: All appointments that are in need to be rescheduled can be completed by the customer online. Deadline to reschedule your appointment is available any time, with the exception of eight (8) hours prior to the appointment(s) start time.

Cancellation Process: Any scheduled appointment for which you are unable to attend or need to cancel must be canceled online, or by speaking to a representative at least eight (8) hours prior to your appointment time. Please be advised if you leave a message on our answering service, this must be completed within the eight (8) hour required time frame to avoid possible forfeiture of remitted payments. In the event you have remitted your balance in full prior to your appointment, but do not call, show up for, or reschedule your appointment eight hours prior to your scheduled start time (no call no show), all remitted payments will become ineligible for refund. There will be no exceptions to this policy for any reason.

Disclaimer(s)
Specific deposit amount for this category will be provided below.

DISCLAIMER(S): All information listed within this/these lists are subject to change at any time without notice. By scheduling an appointment with Hocking Hills Serenity Salt Cave, you are deemed to have read, understood, and accepted these terms and provisions. Please contact us directly in the event further clarification is needed.

Online Registration
We offer our guests the ability to "pre-register" for their appointments online prior to their appointment with us. Please note: this option is only for guests who already have a scheduled, upcoming appointment with us.

• We encourage guests to visit our "Online Registration" platform for more information, or to begin their registration process!

Visit Our Appointment Registration Platform • Click Here