Our FAQ's

FAQ's | Hocking Hills Serenity Salt Cave

Do you have a question that isn't covered in our FAQ's? No problem!

We encourage you to contact us directly with any questions you may acquire.

*Notice Regarding COVID-19. Click Here & View »

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Frequently Asked Questions

SALT CAVE

What is a Salt Cave session, and what does it include?


Halotherapy (Salt therapy) provides many healing benefits to the human body. As pure salt is diffused into the air, wellness begins! Negative ions are released and promote calmness within. The salt is antibacterial, anti-inflammatory, and antimicrobial providing wellness for a variety of respiratory, skin, and emotional conditions. All natural and chemical free, the salt works to reduce inflammation, widens the airway, thins the mucous lining; improving the immune system. As you inhale the pure salt air, it may work to thin mucous and clear debris from the lungs. Halotherapy is an alternative complimentary treatment and may help those who experience Allergies, Asthma, Snoring, Chronic Bronchitis, C.O.P.D., Common Colds/Flu, Cystic Fibrosis, Sinus/Ear Infections, Eczema, Psoriasis, Acne, Stress, Anxiety, Fatigue, and more. ─ Others suggest, specifically vocalists and firefighters, that with just a few sessions in our cave has dramatically increased their ability to breathe more clearly, and have noticed a more restful nights sleep. Halotherapy involves breathing in salty air for just 45 minutes and is comparable to breathing in salty air at the beach for 2-3 days. Feel better, breathe better, live better! Schedule Online | Click Here




What is “Halotherapy?”


Regarding Halotherapy: While inside the Salt Cave, negative ions are released to promote calmness. The salt you will inhale is 100% antibacterial, anti-inflammatory, and antimicrobial. Thus, providing wellness for a variety of respiratory, skin, and emotional conditions. Our diffused Pharmaceutical-Grade Salt is completely natural and chemical free; the salt works to reduce inflammation, widens the airway, thins the mucous lining; improving the immune system. As you inhale the pure salt air, it may work to thin mucous and clear debris from the lungs. In addition to this, Halotherapy is an alternative, complimentary treatment and may help those who experience Allergies, Asthma, Snoring, Chronic Bronchitis, C.O.P.D., Common Colds/Flu, Cystic Fibrosis, Sinus/Ear Infections, Eczema, Psoriasis, Acne, Stress, Anxiety, Fatigue, Etc. We hope this helps to answer questions! Lastly, and as a friendly courtesy, we wish to take this opportunity to mention due to COVID-19, all sessions are being made online by appointment only. However, in such event any difficulties are experienced with this we are happy to assist! Schedule Online | Click Here




What is the temperature inside the Salt Cave?


Average Temperature | Inside Our Salt Cave Within our Salt Cave, you will experience an average maximum temperature of approximently 74°F. To learn more about Halotherapy (dry salt therapy) we encourage you to review the "What is a Salt Cave session, and what does it include" topic (located just above this FAQ). Schedule Online | Click Here




Is it safe for women who are pregnant to attend a Salt Cave session?


Pregnancy Safety | Inside Our Salt Cave Yes, Halotherapy (dry salt therapy) is 100% safe during pregnancy. Because salt therapy is a completely natural and drug-free treatment, it’s safe for people of all ages and stages. Salt Caves simply replicate the microclimate of naturally-formed salt caves found throughout the world. Please Note: We are not at liberty to provide medical advice, and we certainly make zero representations for such. We do encourage anyone who is or may be pregnant to consult with their personal physician/OBGYN for any questions or concerns specifically related. Schedule Online | Click Here




What does it cost to attend a session?


All pricing is subject to your session type. We currently have 3 different appointment types: 1). Single Person Salt Cave Session. 2). Private Group Salt Cave Session. 3). Zen Den Session. You may CLICK HERE to view our current session pricing. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




Is there a deposit required to schedule a session?


Deposits: Question: is there a deposit required in order to schedule a session? ANSWER: 1). Yes, we do require a deposit to schedule and secure your appointment. ** PLEASE NOTE: » Any and all remitted deposits are non-refundable. If you are not able to attend your appointment and have made a deposit, we would be happy to apply your deposit to a rescheduled session. It is the responsibility of the guest to request these arrangements within reasonable time if desired; refunds will not be issued. ______________ Are you seeking information related to what the minimum deposit amount(s) are? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!





ZEN DEN

What is a Zen Den session, and what does it include?


Zen Den Sessions Relax and rejuvenate in our coastal themed Zen Den. Our heated Himalayan salt domes have potential to increase circulation, reduce inflammation and toxins, stress relief and relief of aches and pains for a variety of conditions such as arthritis and more. PLEASE NOTE:
» This is a 1 person session. Currently, due to COVID-19 there can be *up to 2 people in each session; this particular session. PLEASE BE ADVISED: • We kindly ask that all guests arrive 15 minutes prior to their appointment time for check-in. • All guests are asked to bring a clean pair of white socks with them to their appointment (colored socks are prohibited). • Children under the age of 12 are not permitted. • Kindly review our COVID-19 Safety Guide.




What does it cost to attend a session?


All pricing is subject to your session type. We currently have 3 different appointment types: 1). Single Person Salt Cave Session. 2). Private Group Salt Cave Session. 3). Zen Den Session. You may CLICK HERE to view our current session pricing. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




Is there a deposit required to schedule a session?


Deposits: Question: is there a deposit required in order to schedule a session? ANSWER: 1). Yes, we do require a deposit to schedule and secure your appointment. ** PLEASE NOTE: » Any and all remitted deposits are non-refundable. If you are not able to attend your appointment and have made a deposit, we would be happy to apply your deposit to a rescheduled session. It is the responsibility of the guest to request these arrangements within reasonable time if desired; refunds will not be issued. ______________ Are you seeking information related to what the minimum deposit amount(s) are? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!





POLICY

Do you have specific policies and procedures to protect guests from COVID-19 (Coronavirus)?


Yes, we certainly have specific guidelines in place! -- Due to COVID-19, the following will apply to our operation until further notice: *Scheduling is by appointment only. Masks or proper face covering will be required to enter the business. Masks may be removed while in the salt cave, and must be in place when the session is complete upon re-entering the lobby. We certainly encourage all guests to review our COVID-19 Safety Guide simply by Clicking Here. Thank you for your cooperation! COVID-19 SAFETY GUIDE View the safety guide → ─ Please do not hesitate to contact us for any questions! ☺ Schedule Online




Are electronic devices permitted inside the Salt Cave?


RE: Elecronic Devices Electronic devices are strongly discouraged inside the Salt Cave. However, it is your decision to take your electronic device into the session with you. Please note that we will not be responsible for any damage that may occur as a result for any decisions made by our guests. ♦ There have been scientific studies that have shown that salt can actually damage the metals contained within electronics. ♦ Electronic devices are not permitted in "Single Person" Sessions. Electronic devices are only permitted in "Private Group" sessions. » This is merely a precaution to ensure the peaceful experience for all other guests. Please contact us simply by clicking here for questions!




Are clean, white socks required inside the Salt Cave?


Yes, clean white socks are required while inside the Salt Cave. Colored socks and/or bare feet are prohibited while inside the Salt Cave.




Is there a deposit required to schedule a session?


Deposits: Question: is there a deposit required in order to schedule a session? ANSWER: 1). Yes, we do require a deposit to schedule and secure your appointment. ** PLEASE NOTE: » Any and all remitted deposits are non-refundable. If you are not able to attend your appointment and have made a deposit, we would be happy to apply your deposit to a rescheduled session. It is the responsibility of the guest to request these arrangements within reasonable time if desired; refunds will not be issued. ______________ Are you seeking information related to what the minimum deposit amount(s) are? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification! ← Return to main menu




Do you allow pets inside the building?


Pet Policy Question: Do you allow pets inside the building? ANSWER: OUR POLICY

Pets are not permitted within Hocking Hills Serenity Salt Cave. Pets are also prohibited from the property grounds unless they are attended to and under the full control of their owner. Pets may not be left alone tied, chained, or otherwise attached to trees, poles, fences, bulletin boards, or other stationary objects. Pet owners will be responsible for all costs involved in removing unattended pets. Pet owners are required to clean up after their pets.

This policy differentiates “service animals” and “assistance animals” from “pets.”

  • A service animal, as defined by the Americans with Disabilities Act (ADA), is “a dog that has been individually trained to do work or perform tasks for the benefit of an individual with a disability.”
  • An assistance animal as defined by Housing and Urban Development (HUD) “is not a pet. It is an animal that works, provides assistance, performs a task, or provides emotional support that alleviates one or more” disability-related symptoms.

Service animals may be permitted within the building only upon prior approval authorization. Please DO NOT bring your service animal into the building without formal prior approval from administrative personnel. Both service dogs and assistance animals must be under the full control of their handlers, be in good health, and not be unruly, disruptive, or threatening. The care and supervision of these animals is solely the responsibility of its handler. In such event a service animal is permitted within the building, all guests will be required to follow specific guidelines and/or limitations related to placement of the animal during an appointment.

Guests requesting the allowance of a service dog or emotional support animal in the building should first be in contact with the Administrative Policy Department via email communication only to provide documentation and receive approval.

» Requests and communications shall be submitted to info@hhserenitysaltcave.com or by Clicking Here to compose a pre-addressed email.

______________ *** For further information, guests may CLICK HERE or the PDF icon below to view or download our full pet / service animal policy. *** ****************************** Schedule Online | Click Here Please contact us simply by clicking here for further clarification!





SCHEDULING

How do I schedule an appointment online?


It's quite simple and quick to schedule an appointment online! Simply click here or the button above to schedule your appointment using our detailed, guided platform! • Once you complete your online scheduling, you will instantly receive an email confirmation (and/or a text message) if the telephone number you provided is a mobile phone. • Please carefully review all information contained within your confirmation email. We have included details which are specific to your appointment. Please contact us simply by clicking here for further clarification! ☺





HOW TO

How do I schedule an appointment online?


It's quite simple and quick to schedule an appointment online! Simply click here or the button above to schedule your appointment using our detailed, guided platform! • Once you complete your online scheduling, you will instantly receive an email confirmation (and/or a text message) if the telephone number you provided is a mobile phone. • Please carefully review all information contained within your confirmation email. We have included details which are specific to your appointment. Please contact us simply by clicking here for further clarification! ☺




How to / how do I Log in to my "Guest Loyalty Card Member" Portal?


Logging in | Your Guest Loyalty Member Portal RE: "How to log in." Question: How do I Login to my "Guest Loyalty Card Member" Portal? ANSWER: » In the event you are a current Loyalty Card Holder attempting to login to your guest account, this is quite simple! In order to access your personal account, simply Click Here Now or the "Member Login" button directly below! STEPS & INFORMATION TO LOGIN:

  • Once the page loads, you will be asked for your "loyalty card number."
  • Enter the card number / member ID number (this will be located on the front of your loyalty card). Make sure to not include any dashes "-" or spaces when entering this number.
  • Click the "Login »" button.
_________________ EXPERIENCING DIFFICULTY LOGGING IN TO YOUR ACCOUNT?: Please contact us via email by clicking here for further assistance!





MEMBERSHIP

Do you offer memberships or subscriptions?


Membership Subscriptions Question: Do you offer memberships or subscriptions? ANSWER: 1). Currently, we are in the process of creating multi-level packages for monthly membership subscriptions. However, we unfortunately do not have any available membership subscription packages to purchase at the present moment. ** PLEASE NOTE: » We anticipate the lauch for membership / subscription packages within the first 6 months of the 2021 calendar year. Please continue to monitor this FAQ for updates, sign up and join our free email list, and please visit our Facebook page for continual updates! ______________ Are you seeking information related to what the minimum deposit amount(s) are? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




What is your "Guest Loyalty Card Member" Program?


Guest Loyalty Program Question: What is your "Guest Loyalty Card Member" Program? ANSWER: 1). Currently, we are offering our guests to sign up for our 100% FREE Loyalty Program. At the present moment, we are only offering this to guests following their Salt Cave or Zen Den Session appointment(s). Our Guest Loyalty program launched recently on February 01, 2021. » Are you a current Loyalty Card Holder attempting to login to your guest account? If so, you may simply Click Here Now or the "Member Login" button directly below! ABOUT OUR PROGRAM: 2). Not only is our Guest Loyalty program a free simple program to sign up for, it also rewards you as the guest to earn a 100% FREE session! See Steps Below:

  • Guest(s) sign up at our facility by filling out a simple registration form.
  • Guest(s) will be presented with a "Loyalty Punch Card" to take with them.
  • Your punch card will be assigned a unique "Card / Member ID Number."
  • Bring your punch card with you to each appointment, and present it to your attendant on arrival so he/she can "hole-punch" your card.
    **NOTE: It is the responsibility of all guests to bring and present their loyalty card at the time of any session. We will not honor your card or credit any points without the physical card.
  • Once you attend four (4) paid appointments/sessions, your fifth (5th) session will become 100% FREE!

    » Following your 4th paid session, you will need to simply log in to your loyalty member portal to obtain your "Reward Code" to apply when scheduling your next session. (this will waive all associated fees, making your appointment 100% free of charge).
  • Bring your loyalty card with you to your free session, we will then provide you with a brand new card to begin the process all over again!
_____________ ** ADDITIONAL RELATED NOTICES: » We anticipate the lauch for membership / subscription packages within the first 6 months of the 2021 calendar year. Please continue to monitor this FAQ for updates, sign up and join our free email list, and please visit our Facebook page for continual updates! ______________ *Are you seeking information related appointments? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!





GIFT CERTIFICATES

Am I able to purchase a gift card/certificate online?


ONLINE GIFT CERTIFICATES: Yes! We certainly offer the option to purchase digital gift card/certificates online! Our easy to use checkout and redemption process is incredibly simple: 1). Visit our online gift card/certificate store by clicking here. 2). Select your desired amount from the available list of gift certificates. 3). Select "Add to Cart." 4). Complete the checkout process. 5). Once you have completed the checkout process, you will instantly be presented with your digital gift certificate. In addition, this gift certificate will be emailed to the email address you provided upon checkout. HOW TO USE YOUR DIGITAL GIFT CERTIFICATE: » Using a digital gift certificate is simple! 1). Once you have purchased your gift certificate, your certificate will automatically be assigned a "promo" or "certificate code" **(it is highly important to retain this unique code for your reference ☺). 2). All appointments with Hocking Hills Serenity Salt Cave are scheduled online at this time. With this, once you have navigated to our online scheduling platform, select the available date and time you wish to schedule your session. 3). Once you have completed all required information, you will reach the final "check out" page. 4). You will notice a button that says "Redeem Coupon or Promo Code." 5). Simply enter the unique promo code assigned to the certificate you have purchased, and click "Apply" ─ you will then notice the amount of your gift certificate will be applied to any and all balances. 6). You will now be able finish the scheduling process! ...As always, please contact us with any questions or difficulty! ☺ You may CLICK HERE to view or purchase your digital gift certificate online today Schedule Online | Click Here Please contact us simply by clicking here for further clarification!





PROMOTIONS

Do you have any discounts/special promotions?


Special Promotions Special Promotions SPECIAL PROMOTIONS: Yes! We regularly add and update discounts and special promotions online! Our easy to use special promotions platform and redemption process is incredibly simple: *Guests who wish to utilize our special promotions MUST schedule online! HOW TO VIEW / USE SPECIAL PROMOTIONS: 1). Visit our online Special Promotions platform by Clicking Here.
2). Browse the available list of current discounts and promotions.
3). Usually, all special promotions will include a unique "Promo Code." (this code will be required upon scheduling your appointment, so please take note of the code).
4). Once you have located the discount / special promotion type and retained the promotional code, click the "Schedule My Appointment" button to begin scheduling your appointment date and time. HOW TO SCHEDULE AND USE YOUR DIGITAL PROMO CODE: » Using a digital promo code is simple! 1). All appointments with Hocking Hills Serenity Salt Cave are scheduled online at this time. With this, once you have navigated to our online scheduling platform, select the available date and time you wish to schedule your session. 2). Once you have completed all required information, you will reach the final "check out" page. 3). You will notice a button that says "Redeem Coupon or Gift Certificate." 4). Click this button, simply enter the unique promo code for the promotion you wish to take advantage of, and click "Apply" ─ you will then notice the promotion will be automatically applied to your appointment and reflect any and all balances. 5). You will now be able finish the scheduling process! ...As always, please contact us with any questions or difficulty! ☺ _______________ Looking to purchased a digital gift certificate or schedule an appointment? » Simply CLICK HERE to view or purchase your digital gift certificate online today! Schedule with us online today: Schedule Online | Click Here Please contact us simply by clicking here for further clarification!





COST

Is there a deposit required to schedule a session?


Deposits: Question: is there a deposit required in order to schedule a session? ANSWER: 1). Yes, we do require a deposit to schedule and secure your appointment. ** PLEASE NOTE: » Any and all remitted deposits are non-refundable. If you are not able to attend your appointment and have made a deposit, we would be happy to apply your deposit to a rescheduled session. It is the responsibility of the guest to request these arrangements within reasonable time if desired; refunds will not be issued. ______________ Are you seeking information related to what the minimum deposit amount(s) are? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




What does it cost to attend a session?


All pricing is subject to your session type. We currently have 3 different appointment types: 1). Single Person Salt Cave Session. 2). Private Group Salt Cave Session. 3). Zen Den Session. You may CLICK HERE to view our current session pricing. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!





VIEW ALL

What will I need to do with my shoes while in the Salt Cave?


You will store your shoes in an individual open bin underneath the chairs in the main lobby.




Are lockers available for personal use to put electronics, hand bags, keys, etc. into while attending a Salt Cave or Zen Den session?


Yes! small lockers are available for storage of your personal items. You may place your items in these lockers and hold the key to the lock for the duration of your appointment.




Do I carry in clean white socks and put them on once inside the lobby, or do these need to be on prior to entering the lobby?


Yes, bring a pair of clean white socks inside with you. You will change into them prior to your Salt Cave session.




Are clean, white socks required inside the Salt Cave?


Yes, clean white socks are required while inside the Salt Cave. Colored socks and/or bare feet are prohibited while inside the Salt Cave.




Will jewelry be okay to wear while in the Salt Cave?


It is your option to wear whatever you wish into the Salt Cave. With the exception of anything that may be prohibited as outlined in our policies and procedures, of course. *Please click here to contact us directly for any specific questions related to this.




What does it cost to attend a session?


All pricing is subject to your session type. We currently have 3 different appointment types: 1). Single Person Salt Cave Session. 2). Private Group Salt Cave Session. 3). Zen Den Session. You may CLICK HERE to view our current session pricing. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




* Q&A Coming Soon...


*The next Q&A will be available here soon! Please contact us simply by clicking here for questions! ☺ Schedule your appointment online




What is a Salt Cave session, and what does it include?


Halotherapy (Salt therapy) provides many healing benefits to the human body. As pure salt is diffused into the air, wellness begins! Negative ions are released and promote calmness within. The salt is antibacterial, anti-inflammatory, and antimicrobial providing wellness for a variety of respiratory, skin, and emotional conditions. All natural and chemical free, the salt works to reduce inflammation, widens the airway, thins the mucous lining; improving the immune system. As you inhale the pure salt air, it may work to thin mucous and clear debris from the lungs. Halotherapy is an alternative complimentary treatment and may help those who experience Allergies, Asthma, Snoring, Chronic Bronchitis, C.O.P.D., Common Colds/Flu, Cystic Fibrosis, Sinus/Ear Infections, Eczema, Psoriasis, Acne, Stress, Anxiety, Fatigue, and more. ─ Others suggest, specifically vocalists and firefighters, that with just a few sessions in our cave has dramatically increased their ability to breathe more clearly, and have noticed a more restful nights sleep. Halotherapy involves breathing in salty air for just 45 minutes and is comparable to breathing in salty air at the beach for 2-3 days. Feel better, breathe better, live better! Schedule Online | Click Here




What is the temperature inside the Salt Cave?


Average Temperature | Inside Our Salt Cave Within our Salt Cave, you will experience an average maximum temperature of approximently 74°F. To learn more about Halotherapy (dry salt therapy) we encourage you to review the "What is a Salt Cave session, and what does it include" topic (located just above this FAQ). Schedule Online | Click Here




Is it safe for women who are pregnant to attend a Salt Cave session?


Pregnancy Safety | Inside Our Salt Cave Yes, Halotherapy (dry salt therapy) is 100% safe during pregnancy. Because salt therapy is a completely natural and drug-free treatment, it’s safe for people of all ages and stages. Salt Caves simply replicate the microclimate of naturally-formed salt caves found throughout the world. Please Note: We are not at liberty to provide medical advice, and we certainly make zero representations for such. We do encourage anyone who is or may be pregnant to consult with their personal physician/OBGYN for any questions or concerns specifically related. Schedule Online | Click Here




What is “Halotherapy?”


Regarding Halotherapy: While inside the Salt Cave, negative ions are released to promote calmness. The salt you will inhale is 100% antibacterial, anti-inflammatory, and antimicrobial. Thus, providing wellness for a variety of respiratory, skin, and emotional conditions. Our diffused Pharmaceutical-Grade Salt is completely natural and chemical free; the salt works to reduce inflammation, widens the airway, thins the mucous lining; improving the immune system. As you inhale the pure salt air, it may work to thin mucous and clear debris from the lungs. In addition to this, Halotherapy is an alternative, complimentary treatment and may help those who experience Allergies, Asthma, Snoring, Chronic Bronchitis, C.O.P.D., Common Colds/Flu, Cystic Fibrosis, Sinus/Ear Infections, Eczema, Psoriasis, Acne, Stress, Anxiety, Fatigue, Etc. We hope this helps to answer questions! Lastly, and as a friendly courtesy, we wish to take this opportunity to mention due to COVID-19, all sessions are being made online by appointment only. However, in such event any difficulties are experienced with this we are happy to assist! Schedule Online | Click Here




What is the difference between a Salt Cave and Zen Den session?


Both the Zen Den and Himalayan Halotherapy Salt Cave has potential to provide wellness benefits based on personal choice. Some guest choose to schedule both, generally the Salt Cave first followed by the Zen Den, or certainly many choose singular session of choice. Our Salt Cave provides dry salt therapy, which is 100% natural salt diffused into the air - with potential for wellness benefits such as: relaxation, mood, calmness, respiratory such as asthma, allergies, snoring, bronchitis and skin such as eczema, psoriasis and so much more. Very beneficial for the mind, body and soul. The salt is antibacterial, anti-inflammatory, and anti-microbial. Our Zen Den too provides a relaxing service with heated Himalayan salt domes, where you can experience as you use for each hand and feet. These can provide wellness benefits for tired aching feet, increased circulation, arthritic conditions and so much more. ** Both services provide relaxation and wellness benefits with salt therapy, just delivered in different forms based on personal choice.




Do you also offer massages as a service?


Unfortunately, no, we do not offer any type of massage therapy services. However, this will be a service we anticipate to include in the future.




INTRODUCTION | GETTING STARTED


Welcome to Hocking Hills Serenity Salt Cave's FAQ platform! Simply browse the questions below, click on the question to reveal the answer to that particular question. Alternatively, you may search our FAQ database by clicking the magnifying glass above at the top-hand corner. Simply begin typing a question you may have, and you will be presented with search result suggestions for any affiliated answer! Of course, we welcome you to contact us at any time for specific questions that may not be included in our database!




Are electronic devices permitted inside the Salt Cave?


RE: Elecronic Devices Electronic devices are strongly discouraged inside the Salt Cave. However, it is your decision to take your electronic device into the session with you. Please note that we will not be responsible for any damage that may occur as a result for any decisions made by our guests. ♦ There have been scientific studies that have shown that salt can actually damage the metals contained within electronics. ♦ Electronic devices are not permitted in "Single Person" Sessions. Electronic devices are only permitted in "Private Group" sessions. » This is merely a precaution to ensure the peaceful experience for all other guests. Please contact us simply by clicking here for questions!




Do you have specific policies and procedures to protect guests from COVID-19 (Coronavirus)?


Yes, we certainly have specific guidelines in place! -- Due to COVID-19, the following will apply to our operation until further notice: *Scheduling is by appointment only. Masks or proper face coverings are highly encouraged to enter the business, especially for those who are unvaccinated. Masks may be removed while in the salt cave, and must be in place when the session is complete upon re-entering the lobby. We certainly encourage all guests to review our COVID-19 Safety Guide simply by Clicking Here. Thank you for your cooperation! ** Alternatively: guests are welcome to visit our dedicated "Special Updates" platform by Clicking Here Now. ☺ COVID-19 SAFETY GUIDE View the safety guide → ─ Please do not hesitate to contact us for any questions! ☺ Schedule Online




What is a Zen Den session, and what does it include?


Zen Den Sessions Relax and rejuvenate in our coastal themed Zen Den. Our heated Himalayan salt domes have potential to increase circulation, reduce inflammation and toxins, stress relief and relief of aches and pains for a variety of conditions such as arthritis and more. PLEASE NOTE:
» This is a 1 person session. Currently, due to COVID-19 there can be *up to 2 people in each session; this particular session. PLEASE BE ADVISED: • We kindly ask that all guests arrive 15 minutes prior to their appointment time for check-in. • All guests are asked to bring a clean pair of white socks with them to their appointment (colored socks are prohibited). • Children under the age of 12 are not permitted. • Kindly review our COVID-19 Safety Guide.




How do I schedule an appointment online?


It's quite simple and quick to schedule an appointment online! Simply click here or the button above to schedule your appointment using our detailed, guided platform! • Once you complete your online scheduling, you will instantly receive an email confirmation (and/or a text message) if the telephone number you provided is a mobile phone. • Please carefully review all information contained within your confirmation email. We have included details which are specific to your appointment. Please contact us simply by clicking here for further clarification! ☺




Is there a deposit required to schedule a session?


Deposits: Question: is there a deposit required in order to schedule a session? ANSWER: 1). Yes, we do require a deposit to schedule and secure your appointment. ** PLEASE NOTE: » Any and all remitted deposits are non-refundable. If you are not able to attend your appointment and have made a deposit, we would be happy to apply your deposit to a rescheduled session. It is the responsibility of the guest to request these arrangements within reasonable time if desired; refunds will not be issued. ______________ Are you seeking information related to what the minimum deposit amount(s) are? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




Am I able to purchase a gift card/certificate online?


ONLINE GIFT CERTIFICATES: Yes! We certainly offer the option to purchase digital gift card/certificates online! Our easy to use checkout and redemption process is incredibly simple: 1). Visit our online gift card/certificate store by clicking here. 2). Select your desired amount from the available list of gift certificates. 3). Select "Add to Cart." 4). Complete the checkout process. 5). Once you have completed the checkout process, you will instantly be presented with your digital gift certificate. In addition, this gift certificate will be emailed to the email address you provided upon checkout. HOW TO USE YOUR DIGITAL GIFT CERTIFICATE: » Using a digital gift certificate is simple! 1). Once you have purchased your gift certificate, your certificate will automatically be assigned a "promo" or "certificate code" **(it is highly important to retain this unique code for your reference ☺). 2). All appointments with Hocking Hills Serenity Salt Cave are scheduled online at this time. With this, once you have navigated to our online scheduling platform, select the available date and time you wish to schedule your session. 3). Once you have completed all required information, you will reach the final "check out" page. 4). You will notice a button that says "Redeem Coupon or Promo Code." 5). Simply enter the unique promo code assigned to the certificate you have purchased, and click "Apply" ─ you will then notice the amount of your gift certificate will be applied to any and all balances. 6). You will now be able finish the scheduling process! ...As always, please contact us with any questions or difficulty! ☺ You may CLICK HERE to view or purchase your digital gift certificate online today Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




Do you offer memberships or subscriptions?


Membership Subscriptions Question: Do you offer memberships or subscriptions? ANSWER: 1). Currently, we are in the process of creating multi-level packages for monthly membership subscriptions. However, we unfortunately do not have any available membership subscription packages to purchase at the present moment. ** PLEASE NOTE: » We anticipate the lauch for membership / subscription packages within the first 6 months of the 2021 calendar year. Please continue to monitor this FAQ for updates, sign up and join our free email list, and please visit our Facebook page for continual updates! ______________ Are you seeking information related to what the minimum deposit amount(s) are? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




Do you allow pets inside the building?


Pet Policy Question: Do you allow pets inside the building? ANSWER: OUR POLICY

Pets are not permitted within Hocking Hills Serenity Salt Cave. Pets are also prohibited from the property grounds unless they are attended to and under the full control of their owner. Pets may not be left alone tied, chained, or otherwise attached to trees, poles, fences, bulletin boards, or other stationary objects. Pet owners will be responsible for all costs involved in removing unattended pets. Pet owners are required to clean up after their pets.

This policy differentiates “service animals” and “assistance animals” from “pets.”

  • A service animal, as defined by the Americans with Disabilities Act (ADA), is “a dog that has been individually trained to do work or perform tasks for the benefit of an individual with a disability.”
  • An assistance animal as defined by Housing and Urban Development (HUD) “is not a pet. It is an animal that works, provides assistance, performs a task, or provides emotional support that alleviates one or more” disability-related symptoms.

Service animals may be permitted within the building only upon prior approval authorization. Please DO NOT bring your service animal into the building without formal prior approval from administrative personnel. Both service dogs and assistance animals must be under the full control of their handlers, be in good health, and not be unruly, disruptive, or threatening. The care and supervision of these animals is solely the responsibility of its handler. In such event a service animal is permitted within the building, all guests will be required to follow specific guidelines and/or limitations related to placement of the animal during an appointment.

Guests requesting the allowance of a service dog or emotional support animal in the building should first be in contact with the Administrative Policy Department via email communication only to provide documentation and receive approval.

» Requests and communications shall be submitted to info@hhserenitysaltcave.com or by Clicking Here to compose a pre-addressed email.

______________ *** For further information, guests may CLICK HERE or the PDF icon below to view or download our full pet / service animal policy. *** ****************************** Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




Do you have any discounts/special promotions?


Special Promotions Special Promotions SPECIAL PROMOTIONS: Yes! We regularly add and update discounts and special promotions online! Our easy to use special promotions platform and redemption process is incredibly simple: *Guests who wish to utilize our special promotions MUST schedule online! HOW TO VIEW / USE SPECIAL PROMOTIONS: 1). Visit our online Special Promotions platform by Clicking Here.
2). Browse the available list of current discounts and promotions.
3). Usually, all special promotions will include a unique "Promo Code." (this code will be required upon scheduling your appointment, so please take note of the code).
4). Once you have located the discount / special promotion type and retained the promotional code, click the "Schedule My Appointment" button to begin scheduling your appointment date and time. HOW TO SCHEDULE AND USE YOUR DIGITAL PROMO CODE: » Using a digital promo code is simple! 1). All appointments with Hocking Hills Serenity Salt Cave are scheduled online at this time. With this, once you have navigated to our online scheduling platform, select the available date and time you wish to schedule your session. 2). Once you have completed all required information, you will reach the final "check out" page. 3). You will notice a button that says "Redeem Coupon or Gift Certificate." 4). Click this button, simply enter the unique promo code for the promotion you wish to take advantage of, and click "Apply" ─ you will then notice the promotion will be automatically applied to your appointment and reflect any and all balances. 5). You will now be able finish the scheduling process! ...As always, please contact us with any questions or difficulty! ☺ _______________ Looking to purchased a digital gift certificate or schedule an appointment? » Simply CLICK HERE to view or purchase your digital gift certificate online today! Schedule with us online today: Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




What is your "Guest Loyalty Card Member" Program?


Guest Loyalty Program Question: What is your "Guest Loyalty Card Member" Program? ANSWER: 1). Currently, we are offering our guests to sign up for our 100% FREE Loyalty Program. At the present moment, we are only offering this to guests following their Salt Cave or Zen Den Session appointment(s). Our Guest Loyalty program launched recently on February 01, 2021. » Are you a current Loyalty Card Holder attempting to login to your guest account? If so, you may simply Click Here Now or the "Member Login" button directly below! ABOUT OUR PROGRAM: 2). Not only is our Guest Loyalty program a free simple program to sign up for, it also rewards you as the guest to earn a 100% FREE session! See Steps Below:

  • Guest(s) sign up at our facility by filling out a simple registration form.
  • Guest(s) will be presented with a "Loyalty Punch Card" to take with them.
  • Your punch card will be assigned a unique "Card / Member ID Number."
  • Bring your punch card with you to each appointment, and present it to your attendant on arrival so he/she can "hole-punch" your card.
    **NOTE: It is the responsibility of all guests to bring and present their loyalty card at the time of any session. We will not honor your card or credit any points without the physical card.
  • Once you attend four (4) paid appointments/sessions, your fifth (5th) session will become 100% FREE!

    » Following your 4th paid session, you will need to simply log in to your loyalty member portal to obtain your "Reward Code" to apply when scheduling your next session. (this will waive all associated fees, making your appointment 100% free of charge).
  • Bring your loyalty card with you to your free session, we will then provide you with a brand new card to begin the process all over again!
_____________ ** ADDITIONAL RELATED NOTICES: » We anticipate the lauch for membership / subscription packages within the first 6 months of the 2021 calendar year. Please continue to monitor this FAQ for updates, sign up and join our free email list, and please visit our Facebook page for continual updates! ______________ *Are you seeking information related appointments? You may CLICK HERE to view our current session pricing, appointment overviews, deposit amounts required for each, Etc. Schedule Online | Click Here Please contact us simply by clicking here for further clarification!




How to / how do I Log in to my "Guest Loyalty Card Member" Portal?


Logging in | Your Guest Loyalty Member Portal RE: "How to log in." Question: How do I Login to my "Guest Loyalty Card Member" Portal? ANSWER: » In the event you are a current Loyalty Card Holder attempting to login to your guest account, this is quite simple! In order to access your personal account, simply Click Here Now or the "Member Login" button directly below! STEPS & INFORMATION TO LOGIN:

  • Once the page loads, you will be asked for your "loyalty card number."
  • Enter the card number / member ID number (this will be located on the front of your loyalty card). Make sure to not include any dashes "-" or spaces when entering this number.
  • Click the "Login »" button.
_________________ EXPERIENCING DIFFICULTY LOGGING IN TO YOUR ACCOUNT?: Please contact us via email by clicking here for further assistance!